Watson Tone Analyzer for Customer Engagement will GA July 1st

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We are pleased to announce that Tone Analyzer for Customer Engagement will become Generally Available on July 1, 2017.

Tone Analyzer for Customer Engagement

is a Beta feature within the IBM Watson Tone Analyzer service that allows users to analyze customer support conversations and detect communication tones within them. Customers can use this analysis to escalate customer conversations when they turn sour, or find opportunities to improve customer service scripts, dialog strategies, and customer journeys.

On July 1, 2017, users will start to be charged per API call for the Tone Analyzer for Customer Engagement API. Please see the catalog for

pricing details

.

Thank you for your feedback during our Beta phase. As we continue to grow and enhance our

capabilities, we appreciate your support!

Reach out here for any questions or concerns.

#awvi,#watson

Bluemix

via Bluemix Blog https://ibm.co/2pQcNaA

May 30, 2017 at 04:15PM